Privacy Policy

At Shirin Brows NZ, we are committed to protecting your privacy and handling your personal information with care and respect.

Information We Collect

We may collect personal information from you, including:

Your name
Contact information (such as phone number or email address)
Location
Your interactions with us (e.g., booking requests, messages)
Billing or purchase information (for online purchases only)

Why We Collect Your Information

We collect your personal information in order to:

Maintain a secure customer database so we can stay in contact regarding appointments, aftercare, and important updates related to beauty industry standards and health regulations in New Zealand
Process online purchases or bookings made through our website

How We Protect Your Information

We keep your information (excluding credit card details) safe by:

Storing it in encrypted and secured digital systems
Limiting access to authorized staff only

Information Retention

We keep your information for as long as it is needed to support your treatments, bookings, or customer relationship with us. After that, we securely delete your information through a digital secure-erase process.

Your Rights

You have the right to:

Request a copy of any personal information we hold about you
Ask for corrections if any information is inaccurate

Refund Policy

At Shirin Brows NZ, we aim to provide high-quality beauty and cosmetic tattoo services. Because each treatment is personalised and time-based, the following refund conditions apply.

1. Service Refunds

We do not offer refunds for any completed services, including:

Microblading / Powder Brows
Lip Blush
Eyeliner Tattoo
Brow Lamination
Lash Lift
Lash Extensions
Brow Shape & Tint

2. Lash Lift & Brow Lamination Results

Lash lift and brow lamination outcomes depend heavily on the client’s natural hair texture, thickness, growth direction, and previous chemical exposure. For this reason:

Refunds are not offered for:

Results that appear softer, weaker, or more natural than expected
Laminations that relax within the first 1–2 weeks (which is normal for some hair types)
Results affected by previous damage or incorrect aftercare

If you are not satisfied:

You must contact us within 72 hours
We will book a complimentary check-up appointment
If the hair is healthy, we may offer:

- a free nourishing treatment

- aftercare guidance

- a correction session after 6–8 weeks (for safety)

Repeating these treatments too soon can cause dryness, breakage, or over-processing, so correction timing must follow safe guidelines.

3. Booking Fees / Deposits

All deposits are non-refundable.
A deposit secures your booking and is applied to your final payment.

Cancellations or rescheduling within less than 48 hours will result in the deposit being forfeited.
No-shows will lose their deposit and may be required to pay a new one for future bookings.

4. Late Arrivals

Arriving more than 15 minutes late may result in your appointment being cancelled to avoid delays for other clients.
Your deposit will not be refunded.

5. Gift Cards

Gift cards are:

Non-refundable
Non-transferable (unless arranged in advance)
Not redeemable for cash
Valid for 12 months from the date of purchase

6. Retail Product Refunds (If applicable)

Unused and unopened products may be returned within 7 days with proof of purchase.
Products that have been opened cannot be returned for hygiene reasons.

7. Your Rights Under NZ Law

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.
If a service or product is faulty or does not meet a reasonable standard, we will work with you to resolve the issue.

Cancellation & Rescheduling Policy

At Shirin Brows NZ, our appointment times are reserved especially for you.
To respect our time and other clients, we kindly ask you to follow our cancellation and rescheduling guidelines

1. Cancellation Notice

We require a minimum of 48 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations made less than 48 hours before your booking will result in the loss of your deposit.
Same-day cancellations are treated as a no-show.

2. No-Show Policy

If you do not attend your appointment without notice

Your deposit will be forfeited
You may be required to pay a new deposit before making any future bookings

Repeated no-shows may result in refusal of future services.

3. Late Arrivals

To avoid delays for other clients:

If you arrive more than 15 minutes late, your appointment may need to be cancelled or shortened.
The deposit will not be refunded if the service cannot be completed due to late arrival.

4. Changing Your Appointment

To reschedule:

You must notify us at least 48 hours in advance
Rescheduling within 48 hours counts as a last-minute cancellation, and the deposit will be lost

5. Sickness, Emergencies & COVID-related symptoms

If you are unwell:

Please notify us as soon as possible
We will try our best to accommodate you, but deposits may still apply depending on notice time
If you arrive visibly unwell, we may refuse service for health & safety reasons

6. Previous Work Done Elsewhere

If you have previous brow tattooing or lash/brow work:

You must send clear photos before your appointment
If the previous work is unsuitable and we cannot proceed on the day, your deposit may be forfeited
(because the time was reserved for you)

7. Bringing Guests or Children

For safety and hygiene reasons:

No extra guests or children are allowed in the treatment room
If you arrive with a child or guest and we cannot proceed, the appointment may be cancelled, and the deposit will be forfeited

8. Right to Refuse Service

We may refuse or reschedule services if:

You arrive sick
You have contraindications (pregnancy, infections, active acne, eczema, cold sores, lash/brow damage, etc.)
You fail to follow pre-care instructions

This is for your safety and the quality of the results.

Contact Us

If you have any questions regarding refunds, deposits, or bookings, please contact us at: