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Privacy Policy

At Shirin Brows NZ, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect in accordance with the New Zealand Privacy Act 2020.

Information We Collect

We may collect personal information from you, including:

  • Your full name

  • Phone number and email address

  • Address or approximate location (where relevant)

  • Date of birth (if required for treatment eligibility)

  • Medical or health information relevant to your treatment and safety

  • Booking history and appointment details

  • Communications, messages, and enquiries

  • Payment or billing information for online purchases or bookings

  • Website usage information collected through cookies and analytics technologies

Why We Collect Your Information

We collect your personal information in order to:

  • Manage appointments and customer records

  • Provide safe and appropriate beauty treatments

  • Contact you regarding bookings, reminders, aftercare, and important updates

  • Comply with New Zealand health and hygiene requirements

  • Process payments and online purchases

  • Improve our services and customer experience

  • Meet legal and regulatory obligations

Health Information

Certain services require us to collect health-related information, including allergies, medications, pregnancy status, previous cosmetic procedures, skin conditions, or other contraindications.

This information is collected solely to ensure your safety and the quality of your treatment and will remain confidential.

Website Analytics, Cookies & Advertising

Our website uses cookies and third-party technologies, including:

  • Google Analytics 4 (GA4)

  • Google Signals

  • Google Ads

  • Remarketing and conversion tracking technologies

These tools may collect information such as:

  • Device information

  • Browser type

  • Pages visited

  • Time spent on our website

  • Approximate location data

  • Advertisement interactions

  • Anonymous usage statistics

We use this information to:

  • Improve website performance and customer experience

  • Understand how visitors use our website

  • Measure advertising effectiveness

  • Deliver relevant marketing and promotions

  • Create aggregated reports about website activity

Google may associate collected information with users signed into their Google accounts, subject to their own privacy settings and consent choices.

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You may disable cookies through your browser settings at any time.

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By using our website, you consent to the use of essential cookies. Optional analytics and advertising cookies may be managed through our cookie preferences where available.

Sharing Your Information

We do not sell, rent, or trade your personal information.

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We may share limited information with trusted third-party service providers that help us operate our business, including:

  • Website hosting providers

  • Booking systems

  • Payment processors

  • Google Analytics

  • Google Ads

  • Email and communication platforms

These providers are required to protect your information and use it only for the services they provide to us.

 How We Protect Your Information

We take reasonable steps to safeguard your information by:

  • Using secure and encrypted digital systems

  • Restricting access to authorised personnel only

  • Maintaining password-protected business accounts

  • Regularly reviewing our security practices

Credit card information is processed through secure third-party payment providers and is not stored by Shirin Brows NZ.

Information Retention

We retain personal information only for as long as necessary to:

  • Support your ongoing treatments

  • Maintain customer records

  • Meet legal, accounting, or regulatory requirements

When information is no longer required, it is securely deleted or permanently destroyed through appropriate digital processes.

Your Rights

Under New Zealand privacy law, you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Withdraw consent for marketing communications

  • Ask questions regarding how your information is stored and used

Privacy Contact

Privacy Officer:

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Shirin Manavi
Shirin Brows NZ
Email: info@shirinbrows.co.nz

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If you have concerns regarding your privacy or personal information, please contact us.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, business practices, or third-party services.

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The most current version will always be published on our website.

Refund Policy

At Shirin Brows NZ, we strive to provide high-quality beauty and cosmetic tattoo services. As all treatments are personalised, time-based, and involve hygiene considerations, the following refund conditions apply.

1. Service Refunds

Completed services are generally non-refundable, including:

  • Microblading

  • Nano Brows

  • Powder Brows

  • Lip Blush

  • Eyeliner Tattoo

  • Brow Lamination

  • Lash Lift

  • Lash Extensions

  • Brow Shape & Tint

  • Brow Tinting

  • Facial treatments and other beauty services

However, nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

2. Cosmetic Tattoo Treatments

Results from cosmetic tattoo procedures vary between individuals and depend on factors including:

  • Skin type

  • Existing tattoo work

  • Lifestyle

  • Sun exposure

  • Aftercare compliance

  • Medications and health conditions

Touch-up sessions are a normal part of the treatment process and are not considered corrections for unsatisfactory work.

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Refunds will not be provided due to:

  • Colour fading during healing

  • Personal preference changes

  • Failure to follow aftercare instructions

  • Natural variations in healed results

3. Lash Lift & Brow Lamination Results

Lash lift and brow lamination results depend heavily on:

  • Natural hair texture

  • Hair thickness

  • Growth direction

  • Previous chemical exposure

  • Individual hair health

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Refunds are not offered for:

  • Softer or more natural-looking results than expected

  • Treatments relaxing within the first 1–2 weeks

  • Results affected by previous damage or improper aftercare

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If you are unhappy with your results:

  • You must contact us within 72 hours.

  • We will arrange a complimentary assessment.

  • If appropriate, we may offer:

    • Aftercare advice

    • A nourishing treatment

    • A correction appointment after 6–8 weeks for safety reasons

​Immediate retreatment may damage the hair and will not be performed.

4. Booking Fees / Deposits

All deposits are non-refundable.

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Deposits secure your appointment and are deducted from your final payment.

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Deposits will be forfeited if:

  • You cancel with less than 48 hours’ notice

  • You reschedule within 48 hours

  • You fail to attend your appointment

  • You arrive too late for the treatment to be completed

Future bookings may require a new deposit.

5. Late Arrivals

Clients arriving more than 15 minutes late may have their appointment:

  • Shortened; or

  • Cancelled entirely

Deposits will not be refunded if the appointment cannot proceed.

6. Gift Cards

Gift cards are:

  • Non-refundable

  • Non-transferable (unless arranged in advance)

  • Not redeemable for cash

  • Valid for 12 months from the date of purchase

7. Retail Product Refunds (If applicable)

Unused and unopened retail products may be returned within 7 days with proof of purchase.

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Opened products cannot be returned due to hygiene and safety requirements.

8. Consumer Guarantees Act

Nothing in this Refund Policy excludes or limits your rights under the New Zealand Consumer Guarantees Act 1993.

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Where required by law, we will work with you to remedy any service or product that does not meet a reasonable standard.

Cancellation & Rescheduling Policy

Our appointment times are reserved exclusively for each client. To respect both our time and other customers, the following policies apply.

1. Cancellation Notice

We require a minimum of 48 hours’ notice if you need to cancel or reschedule your appointment.

  • Cancellations made less than 48 hours before your booking will result in the loss of your deposit.

  • Same-day cancellations are treated as a no-show.

2. No-Show Policy

If you fail to attend your appointment without notice:

  • Your deposit will be forfeited

  • You may be required to pay a new deposit before making any future bookings

Repeated no-shows may result in refusal of future services.

3. Late Arrivals

To avoid delays for other clients:

  • If you arrive more than 15 minutes late, your appointment may need to be cancelled or shortened.

  • The deposit will not be refunded if the service cannot be completed due to late arrival.

4. Rescheduling

To reschedule:

  • You must notify us at least 48 hours in advance

  • Rescheduling within 48 hours counts as a last-minute cancellation, and the deposit will be lost

5. Sickness, Emergencies

If you are unwell:

  • Please notify us as soon as possible

  • We will try our best to accommodate you, but deposits may still apply depending on notice time

  • For health and safety reasons, we reserve the right to refuse treatment if you arrive visibly unwell.

6. Previous Work Done Elsewhere

Clients with previous cosmetic tattooing, lash extensions, lash lifts, or brow work completed elsewhere must provide clear photographs before booking.

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If treatment cannot proceed on the day due to unsuitable previous work, deposits may be forfeited because the appointment time was reserved.

7. Bringing Guests or Children

For safety, hygiene, and insurance reasons:

  • Children are not permitted in the treatment room.

  • Additional guests are discouraged unless previously arranged.

If treatment cannot proceed because of children or unapproved guests, the appointment may be cancelled and deposits forfeited.

8. Right to Refuse Service

Shirin Brows NZ reserves the right to refuse, postpone, or modify treatments where necessary for health, safety, or professional reasons.

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This may include, but is not limited to:

  • Pregnancy restrictions for certain treatments

  • Active infections

  • Cold sores

  • Severe acne

  • Eczema or psoriasis in treatment areas

  • Lash or brow damage

  • Allergic reactions

  • Failure to follow pre-care instructions

  • Contraindications identified during consultation

These decisions are made solely to protect the wellbeing of clients and ensure the best possible treatment outcomes.

Contact Us

If you have any questions regarding refunds, deposits, or bookings, please contact us at: 

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