Cancellation & Rescheduling Policy
At Shirin Brows NZ, our appointment times are reserved especially for you.
To respect our time and other clients, we kindly ask you to follow our cancellation and rescheduling guidelines
1. Cancellation Notice
We require a minimum of 48 hours’ notice if you need to cancel or reschedule your appointment.
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Cancellations made less than 48 hours before your booking will result in the loss of your deposit.
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Same-day cancellations are treated as a no-show.
2. No-Show Policy
If you do not attend your appointment without notice
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Your deposit will be forfeited
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You may be required to pay a new deposit before making any future bookings
Repeated no-shows may result in refusal of future services.
3. Late Arrivals
To avoid delays for other clients:
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If you arrive more than 15 minutes late, your appointment may need to be cancelled or shortened.
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The deposit will not be refunded if the service cannot be completed due to late arrival.
4. Changing Your Appointment
To reschedule:
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You must notify us at least 48 hours in advance
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Rescheduling within 48 hours counts as a last-minute cancellation, and the deposit will be lost
5. Sickness, Emergencies & COVID-related symptoms
If you are unwell:
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Please notify us as soon as possible
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We will try our best to accommodate you, but deposits may still apply depending on notice time
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If you arrive visibly unwell, we may refuse service for health & safety reasons
6. Previous Work Done Elsewhere
If you have previous brow tattooing or lash/brow work:
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You must send clear photos before your appointment
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If the previous work is unsuitable and we cannot proceed on the day, your deposit may be forfeited
(because the time was reserved for you)
7. Bringing Guests or Children
For safety and hygiene reasons:
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No extra guests or children are allowed in the treatment room
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If you arrive with a child or guest and we cannot proceed, the appointment may be cancelled, and the deposit will be forfeited
8. Right to Refuse Service
We may refuse or reschedule services if:
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You arrive sick
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You have contraindications (pregnancy, infections, active acne, eczema, cold sores, lash/brow damage, etc.)
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You fail to follow pre-care instructions
This is for your safety and the quality of the results.