Refund Policy
At Shirin Brows NZ, we aim to provide high-quality beauty and cosmetic tattoo services. Because each treatment is personalised and time-based, the following refund conditions apply.
1. Service Refunds
We do not offer refunds for any completed services, including:
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Microblading / Powder Brows
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Lip Blush
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Eyeliner Tattoo
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Brow Lamination
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Lash Lift
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Lash Extensions
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Brow Shape & Tint
2. Lash Lift & Brow Lamination Results
Lash lift and brow lamination outcomes depend heavily on the client’s natural hair texture, thickness, growth direction, and previous chemical exposure. For this reason:
Refunds are not offered for:
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Results that appear softer, weaker, or more natural than expected
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Laminations that relax within the first 1–2 weeks (which is normal for some hair types)
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Results affected by previous damage or incorrect aftercare
If you are not satisfied:
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You must contact us within 72 hours
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We will book a complimentary check-up appointment
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If the hair is healthy, we may offer:
- a free nourishing treatment
- aftercare guidance
- a correction session after 6–8 weeks (for safety)
Repeating these treatments too soon can cause dryness, breakage, or over-processing, so correction timing must follow safe guidelines.
3. Booking Fees / Deposits
All deposits are non-refundable.
A deposit secures your booking and is applied to your final payment.
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Cancellations or rescheduling within less than 48 hours will result in the deposit being forfeited.
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No-shows will lose their deposit and may be required to pay a new one for future bookings.
4. Late Arrivals
Arriving more than 15 minutes late may result in your appointment being cancelled to avoid delays for other clients.
Your deposit will not be refunded.
5. Gift Cards
Gift cards are:
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Non-refundable
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Non-transferable (unless arranged in advance)
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Not redeemable for cash
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Valid for 12 months from the date of purchase
6. Retail Product Refunds (If applicable)
Unused and unopened products may be returned within 7 days with proof of purchase.
Products that have been opened cannot be returned for hygiene reasons.
7. Your Rights Under NZ Law
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.
If a service or product is faulty or does not meet a reasonable standard, we will work with you to resolve the issue.